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Frequently Asked Questions

We've put together some commonly asked questions to give you more information related to the selected topic.

How can I pay Travel Agents? Should I pay extra for my services?

  •  Answer Questions

    Flyallover generally gives service through the website. Our ticketing service does not cost any additional fee for service. On the other hand, if we assist with accommodation and transportation, we do not charge any fee. We get the bookings and give service. We are a helping hand for a hassle-free tour. 

How can I book a ticket?

  •  Answer Questions

    We made this process very simple with our website, you can just come here and put your information to get the best solution in a second. You can book both departures and return tickets from our site. Any travel FAQ is answered on our site and we give the best services at the cheapest price. 

    You can also book for tour packages and know the FAQ with just a few clicks.  All our charges are included in the prices. We do not charge an extra penny. 
     

Do I need to pay more, if I book through you?

  •  Answer Questions

    Not at all. You will find the pricing and other features similar to another online ticketing system. We offer the best price and feature those are comfortable for you. In some cases, you will find exciting discounts in our site. For any kind of queries, our flight FAQ and helpline can be a great help. 

Do I really need to contact you for any information?

  •  Answer Questions

    Generally, your main queries should be the availability of tickets, route plan, and budget. Mostly it will be covered by the ticketing system. If necessary, you can check the FAQ or can call the helpline. 
     

Should I pay upfront for the ticket?

  •  Answer Questions

    The ticketing system is developed for direct purchase, if you want to check the availability you can do that easily. There is no booking system just search, get the seat and purchase the ticket.There is no advance or booking,It is just a few clicks away for you. 
     

Are there any issues with losing the money?

  •  Answer Questions

    FlyAllover works as the agent of concerned airlines. When you pay, the airline company chosen by the client receives the payment. If there are any changes in flight schedule or cancellations, the airline is responsible for any refunds in accordance with their company policy, which generally differs from company to company. As the sales agent, we try to keep the process as simple as possible in order to give clients the smoothest flying experience possible. 
     

     

What are your strengths?

  •  Answer Questions

    FlyAllover is a well planned and staffed travel agency,we have committed and hard-working staff who manages the system perfectly. We have affiliation with most of the world-class airlines and have a well-equipped helpline to manage our clients. 
    We have managed all questions to ask a travel agent in FAQ section and made the helpline available for clients. 
     

What types of documents do I need to carry for traveling?

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    While traveling, you will need your passport and boarding pass in flight. Having a passport on hand is mandated for international traveling. If there are any issues, please consult the airline’s staff for suggestions. 
     

Should I reconfirm my flights?

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    Its not mandated to reconfirm flights while possible that the flight number or time can be rescheduled,you will be contacted.If for any reason this is not the case,you can contact their helpline 24-72 hours before the day of the flight to reconfirm.
     

Do I need to reach the airport to check in my flight?

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    For sure, you have to reach the airport for check in. Generally reaching before 90 minutes is okay but, in case of international flights, you may avoid the discrepancies by reaching before 120 minutes. So, you need to plan your tour accordingly. 
     

Is there any restriction of carrying things on flight?

  •  Answer Questions

    Generally you can carry your documents for safe flight, but you can keep some necessary things near you. You can keep regular medication, any healthy food/ diet you need and similar things.While carrying liquid, gel or spray ziploc bags should be used to take care of spillage.You are allowed to bring a quart-sized bag of liquids, aerosols, gels, creams and pastes in your carry-on bag and through the checkpoint. These are limited to travel-sized containers that are 3.4 ounces (100 milliliters) or less per item.

How do I obtain a boarding pass at the airport?

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    Airports and airlines mostly encourage you to check in advance to avoid any issues. You use your reservation number or e-Ticket number to get your boarding pass without any hassle. Generally boarding passes can be obtained within 24 hrs of departure. 
     

Is travel insurance a necessary issue?

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    While you are travelling, it is necessary to have a Travel Protection Plan and for that you need to follow some policies. For any kind of Trip planning, medical emergency, and accidents or for baggage lost, you should have the travel insurance. Contact your travel agent for details. 
    For more information :
    https://youtu.be/IiaPbGUmdus

     

What if I need to cancel my Egyptair flight dates ?

  •  Answer Questions

    If you need to cancel a paid flight booking, the rules and conditions of the fare class booked will apply. Please refer to your fare conditions as cancellation fees may apply for some fare types. For more information on cancelation procedures, please contact EgyptAir E-Service Center Or contact your nearest EgyptAir office .
    https://youtu.be/w93_saEdQfA

Can someone else purchase and pay for my Egyptair ticket online?

  •  Answer Questions

    No, as the credit card holder must be one of the travelers in each online booking considering that if the customer failed to present the card used for purchasing the ticket(s) during check-in time, EgyptAir has the right to deny passenger boarding.
    For more information :

    https://youtu.be/Cuwt7Ob1efk

     

Do I have to hand over my credit card during check-in time for Egyptair?

  •  Answer Questions

    Yes, when you buy a ticket via EgyptAir online booking you must be one of the travelling group for each online booking, so you have to hand over your credit card which used for purchasing the tickets during check-In time, you will also be asked to show your personal identity card.
    For more information :
    https://youtu.be/rHQiocdC4Ic

How far in advance can I book Egyptair online?

  •  Answer Questions

    EGYPTAIR online booking engine will allow you to make reservations from 24 hours prior to date of departure and up to 11 months in advance.
    For more information :

    https://youtu.be/pYKnikzB8xQ

Are there any special requirements to allow babies to travel on Egyptair ?

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    Are there any special requirements to allow babies to travel on Egyptair ?

    Healthy newborn babies, provided not prematurely born, within the firs seven days after birth. Premature babies shall be considered as medical cases and special form will be required. Such babies, should be at least seven days and up to period established by doctor, not exceeding two years old, will be accepted only after positive medical clearance, and must be escorted by qualified escort (doctor, specialized medical nurse and or attendant).
    For more infomation :
    https://youtu.be/Fm5TDZXgnw0

Can my child (under 6 years old) travel alone on Egyptair ?

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    Can my child (under 6 years old) travel alone on Egyptair ?

    Minors under 6 years of age and infants will be accepted for unaccompanied transportation exceptionally only and this will generally necessitate assignment of an extra hostess, therefore, fare will be as follows : The applicable child fare for the unaccompanied minor and; The applicable (O/W) adult fare for the sector on which extra hostess travels with the child/ minor. Unaccompanied minor should preferably travel on a non – stop flight.
    For information :

    https://youtu.be/0Z4BrPMtcv0

I lost my Egyptair membership card, how can I get another one?

  •  Answer Questions

    I lost my Egyptair membership card, how can I get another one?

    You can send a request to customeraff@egyptair.com including your approval for the fees deduction. For Blue & Silver tier cards reissue fees are 500 miles. For Gold, Elite & Platinum tier cards reissue fees are 2000 miles.
    For more Information :

    https://youtu.be/xfQ0tQBrFVU

Can I travel with my pet on Egyptair ?

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    Can I travel with my pet on Egyptair ?

    Egypt air will accept live animal for carriage as checked baggage (dogs ,cats ,household birds and other pets) when properly prepared and accompanied by valid health vaccination certificate, and subject to country of destination customs regulations. It is permitted to transport live animal in the cabin provided the total weight of animal and container does not exceed 5kg and container dimension does not exceed (45x35x20cm) and the passengers should provide these containers . 
    For more information :

    https://youtu.be/yb7v_ImEGMI

How does EgyptAir take care of passengers with restricted mobility ?

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    How does EgyptAir take care of passengers with restricted mobility ?

    Passengers with restricted mobility can expect tailor-made service from EgyptAir. Simply inform us about the nature of your disability, either when you make your booking or no later than 48 hours before departure.
    https://youtu.be/dnFEvNDdj3U

How much does excess baggage cost on Etihad Airline ?

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    How much does excess baggage cost  on Etihad Airline ?

    Excess baggage fees per kg:
    Excess baggage fees vary depending on where you are flying to and from. If you’re travelling from the Middle East or Indian Subcontinent, this will cost between $20 – $40 per kg, or $30 – $45 per kg from all other countries excluding the US or Canada.
    https://youtu.be/hPg9vIU4si8

My baggage has been damaged. What should I do ?

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    My baggage has been damaged. What should I do ? 

    If your baggage or its contents has been damaged, please let us know as soon as possible. Visit the arrivals desk before you leave the airport, or contact us in writing within seven days. We’ll give you a Property Irregularity Report (PIR), which you’ll need to make a claim.
    https://youtu.be/lrF3dwLpGYw

I've paid for extra baggage, what next ?

  •  Answer Questions

    When you’ve booked your extra bags, you’ll receive a baggage voucher based on weight, number of items or a combination of both. Make sure to keep it handy and present it when you check in at the airport.Extra baggage is subject to availability. If your bags can’t be transported on your flight, we will load them onto the next available service.

    https://youtu.be/-CQRu0wwwJk

I've paid for extra baggage, what next ? Etihad Airline

  •  Answer Questions

    When you’ve booked your extra bags, you’ll receive a baggage voucher based on weight, number of items or a combination of both. Make sure to keep it handy and present it when you check in at the airport. Extra baggage is subject to availability. If your bags can’t be transported on your flight, we will load them onto the next available service.

    https://youtu.be/-CQRu0wwwJk

Do you charge extra bags by kilo or by number of bags ? Etihad Airline

  •  Answer Questions

    If you are flying to the US, Canada or South America, you will be charged per bag or item you carry. To all other destinations, you will be charged per kilo. Extra bag rates differ by route.

    https://youtu.be/XQ0ceISSqBA

How do I qualify for Cancel for Any Reason coverage? TRAVEL INSURED

  •  Answer Questions

    Cancel for Any Reason* allows you to cancel no matter the reason, as long as you cancel 48 or more hours prior to your scheduled departure date. You are able to cancel your trip plans and recover up to 75% of your non-refundable trip cost. As a reminder, you must purchase your plan within 21 days of the date your initial deposit made toward your trip is received in order to be eligible for this benefit (additional terms apply).
    https://youtu.be/ZBK-cEsqdts

How Far in Advance Can I Purchase a Plan? Travel Insured

  •  Answer Questions

    Your travel protection plan can be purchased up to 2.5 years (915 days) before your trip departure date. If your trip is more than 2.5 years out, you are not yet eligible to purchase your plan with us.
    https://youtu.be/oomMs8dVTRc

How do I qualify for Cancel for Any Reason coverage? Travel Insured

  •  Answer Questions

    Cancel for any reason allows you to cancel no matter the reason, as long as you cancel 48 or more hours prior to your scheduled departure date. You are able to cancel your trip plans and recover up to 75% of your non-refundable trip cost.
    https://www.youtube.com/watch?v=-DnSWx5zQLI

Do Travel Protection Plans Cover Pets? Travel Insured

How Many People Can be Covered on One Plan? Travel Insured

  •  Answer Questions

    A maximum of 10 people can be covered under one individual plan. A group plan is required for groups larger than 10.
    https://youtu.be/i1snASMdIYc

Can I make changes online for only one passenger in the booking? Emirates airline

  •  Answer Questions

    No, any changes you make online will apply to all passengers in the booking. If you want to make changes for only one passenger, please contact your local Emirates office or the travel agent you used to make your booking.
    https://youtu.be/mxfep-XsmAE

What happens if my booking goes up in price after making changes?Emirates

  •  Answer Questions

    Fares often change based on other customers making new bookings or changing their plans. Some flights or dates can be more popular than others, and therefore could be more expensive. This can mean that the fare that applies to your new itinerary is more expensive than the fare you’ve paid.

    https://youtu.be/5Bs1ONlnE8k

What happens to my Chauffeur-drive bookings if I change a flight? Emirates

  •  Answer Questions

    If you’ve booked our Chauffeur-drive service for any of the flights you’ve changed, these bookings will be cancelled.

    https://youtu.be/XLEqsGzJfDo

What should I do when I arrive at the airport ? Emirates

  •  Answer Questions

    If you have printed out your eBoarding pass, please follow the reporting instructions for the airport on the boarding pass. If you were unable to print your eBoarding pass, or were not issued an eBoarding pass, please report to the Emirates check-in counters at the airport.
    https://youtu.be/JNQkc0BJZUI

What happens to my seat or meal requests when I change a booking? Emirates

What taxes have to be paid on Ukraine International airline tickets ?

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    What taxes have to be paid on Ukraine International airline tickets ?

    There are several taxes on airline tickets including airport taxes, security charges and fuel surcharges. The amount of the airport tax depends on your departing airport as well as on your destination. As far as taxes are incurred in a specific country currency, they may change due to currency fluctuations.

    https://youtu.be/ur-Cda1yYFU

     

What should I do if I find damaged baggage or missing baggage content ?

  •  Answer Questions

     

    What should I do if I find damaged baggage or missing baggage content?

    If you find damaged baggage or missing baggage content , please contact the Baggage service office (LOST & FOUND) immediately and complete the Damage and Pilferage Report (DPR) before you go through Customs .

    https://youtu.be/eXTNhnLab6c

     

     

When can I take advantage of pre-ordered ukraine international airlines meal service ?

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    When can I take advantage of pre-ordered ukraine international airlines meal service ?

    Pre-ordered meal service is available no later than 24 hours before your scheduled departure time as indicated on the ticket for flights departing from Kiev (except for the kosher menu); no later than 36 hours prior to the flight departure time indicated on the ticket for flights with departure from any city other than Kyiv, and/or when ordering the kosher menu.

    https://youtu.be/ua9noU5p804

     

Can I use my cellular phone on board a UIA flight?

  •  Answer Questions

    Can I use my cellular phone on board a UIA flight?

    You are allowed to use your cellular phone on board when the aircraft is parked and at least one door is open. In addition, the Captain may allow the use of personal cellular phones during lengthy delays on the ground, even when doors are closed.

    https://youtu.be/FFrL0N8mHTY

Can I pay if currency of my cardaccount differs from currency of payment?

  •  Answer Questions

    Can I pay if currency of my cardaccount differs from currency of payment?

    If currency of your card account differs from currency of payment, currency conversion is applied. Note that in case of transaction via Ukrainian acquirer payment is made in UAH. Please contact your card-issuing bank for detailed information about conversion and debiting an account.
     

    https://youtu.be/Dt3PZIBY5N8

Can I issue a standalone Award ticket for an infant? Qatar Airways

  •  Answer Questions

    Can I issue a standalone Award ticket for an infant?


    Yes, infant Award ticket can be issued in Economy class on Qatar Airways operated and marketed flights.

How can I book an infant Award ticket if the infant will be accepted as a child on inbound flight? Qatar Airways

  •  Answer Questions

    How can I book an infant Award ticket if the infant will be accepted as a child on inbound flight?


    Two separated one-way tickets will be issued for both outbound and inbound flights.

How will my baggage allowance be calculated for journey with a mix of Qatar Airways and a one world airline ticket? Qatar Airways

  •  Answer Questions

    How will my baggage allowance be calculated for journey with a mix of Qatar Airways and a one world airline ticket? Qatar Airways


    Baggage on ticket will be as per first flight for check-in.

    However, if pricing shows combination of piece concept on one flight and weight concept on the other, then such the baggage for such a journey will be issued as per piece concept.

What are the timelines for making requests for any award transaction? Qatar Airways

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    What are the timelines for making requests for any award transaction? Qatar Airways


    For award tickets on Qatar Airways – More than 48 hours prior to departure.

     

    For Excess baggage awards – More than 6 hours prior to departure.

     

    For award upgrades - More than 3 hours prior to departure.

     

    For all other types of redemption - Minimum 96 hours prior to the flight departure.

Do I still need to pay any fees other than taxes? Qatar Airways

  •  Answer Questions

    Do I still need to pay any fees other than taxes? Qatar Airways


    Yes, change fees and cancellation fee will still be applicable. However, service fees and rush fees will no longer apply.

What are the required documents for Infant/child/Unaccompanied Minor bookings? Qatar Airways

  •  Answer Questions

    What are the required documents for Infant/child/Unaccompanied Minor bookings? Qatar Airways


    To book an award ticket for unaccompanied infant or child, you need to provide their passport copy. You will need to also provide an adult award ticket booking reference if the adult is accompanying the child/infant.

Can I request a date change for my ticket on the same day? Qatar Airways

  •  Answer Questions

    Can I request a date change for my ticket on the same day? Qatar Airways


    No, same day date changes are not allowed.

What will happen if I request an upgrade with Qcredits but there is an unexpected tax difference and I do not wish to pay this? As my Qcredits are already blocked, will they be released back

  •  Answer Questions

    What will happen if I request an upgrade with Qcredits but there is an unexpected tax difference and I do not wish to pay this? As my Qcredits are already blocked, will they be released back for my use again? Qatar Airways


    At the time of requesting an upgrade, you will be shown the tax difference before the upgrade is processed. If you do not want to pay the tax difference, you can simply cancel the transaction before processing it.

I realized I need to carry more baggage after making my reservation. Can I purchase excess baggage allowance, and where can I pay for it? Turkish Airlines

  •  Answer Questions

    I realized I need to carry more baggage after making my reservation. Can I purchase excess baggage allowance, and where can I pay for it? Turkish Airlines


    You can purchase excess baggage allowances from our website, mobile app, check-in counters or sales offices at the airport.

What happens to the excess baggage allowance I purchased when my flight has been cancelled? Turkish Airlines

  •  Answer Questions

    What happens to the excess baggage allowance I purchased when my flight has been cancelled? Turkish Airlines


    In the case that your flight was canceled and you were not able to reach your destination on another flight, you will receive a refund of the extra baggage allowance that you purchased.

Where can I find out the free baggage allowance for my flight route? Turkish Airlines

  •  Answer Questions

    Where can I find out the free baggage allowance for my flight route? Turkish Airlines


    Use our Baggage Calculator module to learn how much baggage allowance you have at your flight destination.

How much do I pay for excess baggage? Turkish Airlines

  •  Answer Questions

    How much do I pay for excess baggage? Turkish Airlines


    Use our Baggage Calculator module to learn how much baggage allowance you have at your flight destination.

How much do I pay for excess baggage? Turkish Airlines

  •  Answer Questions

    How much do I pay for excess baggage? Turkish Airlines


    Use our Baggage Calculator module to learn how much baggage allowance you have at your flight destination.

Is my baby's carseat considered excess baggage and is there a charge for it?Turkish Airlines

  •  Answer Questions

    Is my baby's carseat considered excess baggage and is there a charge for it?Turkish Airlines


    We accept carseats with maximum dimensions of 70x30 cm as carry-on baggage free of charge.

Are strollers considered excess baggage, and is there a charge? Turkish Airlines

  •  Answer Questions

    Are strollers considered excess baggage, and is there a charge? Turkish Airlines


    We carry your infant or toddler’s stroller in the aircraft cargo hold free of charge.

Up to how much can each piece of baggage weigh? Turkish Airlines

  •  Answer Questions

    Up to how much can each piece of baggage weigh? Turkish Airlines


    The maximum weight of baggage applicable on flights varies depending on flight class and route.