Types of identification

• Passport (photo page only)
• National ID card (with the exception of US military IDs)
• Photo driver’s licence (we cannot accept Electronic Driving Licence)

• Residing in EU/EEA: if you live in Europe, we can’t accept a driving licence.
• Sending NZD: if you live in New Zealand and send from NZD, we need to verify your identity and address. We don’t accept Kiwi Access Card as identity documents.
• Sending JPY: you will need to confirm your My Number along with your ID. Accepted documents are: My Number Card (both sides), My Number notification slip, or Jūminhyō with My Number on it. 
• Brazilian issued ID card: although this card may not have an expiry date, we can only accept it if it’s been issued in the past 15 years. We’ll also need to see the front and back. 
• Documents issued in Nigeria: we can only accept passports, driving licences and the most recent Nigerian national ID. We can't accept paper-slips, regional IDs or voter ID documents.
• If you’re a refugee: depending on which country you’re in, we can accept more documents than the ones listed above. Learn about verification for refugees
• ID documents issued by Russian government - We are not able to accept ID documents issued by the Russian government for new customers. Should we need to re-verify your profile, we are also not able to accept ID documents issued by the Russian government.

• Passport from another country
• Driving licence from another country
• Permanent residency card/Work visa
• Copy of naturalization or citizenship certificate
• Student or other visa valid for more than 6 months

What do you do with my information?

• It may have some of the information covered. We need to see the full document photo page.
• It may be expired. Please check that your document is still valid before you upload it.
• Your details may not match. Please check that you have entered your name and date of birth correctly on the website.
• We may also need to see the back of the document. If there is information on both sides, please make sure you upload both for us.
• It may be a document type that we can’t accept.
• It may be in a format we can’t accept, like a PDF.

Verification for refugees

• Passport
• State identification card/driver’s licence
• Permanent resident card, also called a green card
• Form I-766 Employment Authorization Document (EAD), also called a work permit

• Passport
• Canadian refugee travel document
• Permanent resident card

• Alien’s passport (Stateless Person, NY Convention of 28th September 1954)
• Travel document (Refugees, Geneva Convention 28th July 1951)
• Any ID document from an EEA member country — like a passport or ID card — that clearly confirms refugee status