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Privacy Policy

Privacy Policy

- If you have any issues or complaints, please contact us at+1 212-381-1167 or email support@flyallover.com

- We do not share any personal information with third parties

Good tips for our customers:

Airlines are not like buses - if you miss the first flight, you can't catch the following flight. Please buy travel insurance as well. Generally, if you miss the first leg of your fligh, the airline may cancel your entire itinerary, including the subsequent . Most airlines operate on a "no-show" policy, which means if you do not board the first segment, they assume you are not traveling and will cancel the rest of your flights. However, it’s best to check with the airline directly for their specific policies, as there can be exceptions. In some cases, if you inform the airline in advance, they may allow you to keep your second leg of the journey.

Important Note for Our Users:

Fly All Over operates as a booking engine system and is not an airline. While we strive to provide comprehensive information, we are not responsible for offering travel advice. Our role concludes once your tickets are booked. For additional information or any issues related to your booking, please contact the airline directly. Please note that any extra services provided will incur additional charges. To request these services, please send an email to support@flyallover.com. Thank you for understanding!

Introduction

Welcome to FLY ALL OVER LTD. ("FLY ALL OVER LTD," "we," "us," or "our"). We understand the importance of your trust and want to ensure that you are well-informed about how we collect, use, and protect your information. This Privacy Policy is designed to give you a clear understanding of our practices regarding the information we gather when you visit our websites, use our mobile applications, or engage with our services. By accessing our websites, using our mobile applications, or utilizing our services, you agree to comply with the terms and conditions outlined in this Privacy Policy, along with our accompanying Terms and Conditions. If you provide us or our service providers with any Personal Information related to other individuals in connection with our services, you confirm that you have the necessary authority to do so and allow us to use the information in accordance with this Privacy Policy. 

Privacy Statement Summary

 
"Neither Fly All Over nor the entity responsible for establishing the Fly All Over website distribute or monetize our customer information by sharing it with any third-party entities."

"We collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information that you choose to share with us, but we do not sell, rent, or disclose your personal information to third parties without your consent, except as necessary to provide requested services or as required by law"
.
This summary provides an overview of our Privacy Statement. 

What does our Privacy Statement cover? 
Our Privacy Statement explains: 
  • How we collect and use personal information
  • How to access and update your information

What personal information do we collect and how?
We collect personal information in the following ways: 
  • When you provide it to us directly
  • Automatically through technologies like cookies
  • From third parties and affiliated companies within Fly All Over
When you create an account, sign up for offers, or make bookings on our platform, you provide us with personal information. We may also collect information automatically through cookies, with your consent, when you visit our websites or use our apps. Additionally, we receive information from our affiliated companies, business partners, and other third parties to enhance our services and improve fraud detection.

What are your rights and choices? 
You have the right to exercise data protection rights. For instance, you can unsubscribe from marketing emails, manage your preferences in your account settings, or contact customer service. The Privacy Statement contains more information about your options and rights. 

Methods of Collecting Personal Information:
We, along with our third-party service providers, employ various methods to collect Personal Information, including:
1. Through the Services: Personal Information may be collected when you use our Services, such as making a booking or registering for a promotion.
2. Offline: We may also collect Personal Information from you offline, for instance, when you contact our customer service. 

We May Use Personal Information

Text message communication policy :

  • By submitting this form, you agree to receive text messages at any time, which include hours outside of our business hours (8:00 a.m. PST - 9:00 p.m PST). This is to ensure that we can reach you as soon as possible and provide prompt consultation on your potential case. 
  • We understand the importance of timely communication and want to offer our assistance whenever you may need it. Therefore, we have implemented this policy to ensure that we can stay in touch with you effectively. 
  • If you have any questions or concerns regarding this policy update, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth and efficient experience. 

Contacting us

For further details about our privacy practices, please refer to our full Privacy Statement. If you have questions about how we handle your personal information or want to make requests regarding your data, please contact us using the information provided in the "Contact Us" section, or call us at +1 212-381-1167 

Privacy Statement

- Categories of Personal Information We Collect
- Use of Personal Information
- Your Rights and Choices
- International Data Transfer
- Security
- Record Retention
- Cookie Statement
- Contact Us 

Categories of Personal Information We Collect

 
When you use our platform, apps, or associated tools or services at Fly All Over, we may collect the following types of personal information from you, as required:

  • Name, username, email address, telephone number, and home, business, and billing addresses (including street and postal code)
  • Government-issued identification for booking or identity verification, such as passport, driver's license, government redress numbers, and country of residence (for travel insurance purposes). For vacation property owners, tax identification numbers may also be collected.
  • Payment information, including payment card number, expiration date, billing address, and financial account number.
  • Travel-related preferences and requests, such as favorite destinations, accommodation types, and special dietary and accessibility needs (as available).
  • Loyalty program and membership information.
  • Birth date and gender.
  • Geolocation.
  • Images (including facial photographs), videos, and other recordings.
  • Social media account ID and other publicly available information.
  • Communications with us, including recordings of calls with customer service representatives for quality assurance and training purposes.
  • Searches conducted, transactions made, and other interactions on our online services and apps.
  • Other communications that occur through the platform among partners and travelers, in-group chat, and traveler-collaboration tools.
  • Searches and transactions conducted through the platform.
  • Information received about you from other Fly All Over companies, as well as third parties such as business and affiliate partners and authorized service providers. This information may include updated contact details, demographic information, interests, and purchase history. We may add this to your account or profile and use it for market research and analysis.

We collect sensitive personal information either with consent or in accordance with local law. This may include information that could reveal your racial or ethnic origin, religious or philosophical beliefs, sexual orientation, and health or disability information. 
When you install our apps or use our platform, we automatically collect the following types of information from your device (referred to as "Automatically Collected Information"): 

  • IP address .
  • Device type .
  • Unique device identification numbers .
  • Internet browser type (such as Firefox, Safari, Chrome, and Internet Explorer).
  • Internet service provider .
  • Operating system .
  • Mobile carrier .
  • Details of how your device has interacted with our online services, including pages accessed, links clicked, trips viewed, features used, and associated dates and times .
  • Details of referring websites or exit pages, as well as general geographic location (such as at the country or city-level) .
 

Use of Personal Information

At Fly All Over, we use your personal information to make your travel experience smoother and keep you informed. Here's how:

  • Booking and Account Management: When you book a trip or create an account, we use your information to process your request, manage your booking, and keep your account up-to-date.
  • Personalized Travel: We remember your search history, travel preferences, and past bookings to recommend destinations, activities, and accommodations you might enjoy. This makes planning your next trip a breeze!
  • Payments and Rewards: We securely process your payments and manage your rewards programs, like our loyalty program, to earn and redeem points easily.
  • Communication and Marketing: We keep you in the loop about your bookings, send travel updates, and offer deals and promotions that match your interests. You can always control your communication preferences.
  • Improving Our Services: We use your information to analyze how people use our platform, identify areas for improvement, and personalize your experience. This ensures Fly All Over keeps getting better!
  • Security and Compliance: We protect your information and comply with all relevant laws. This includes using secure technologies, verifying identities, and preventing fraud.
 

Your Information, Your Control

We understand the importance of your privacy. Here's what you can control:
  • Marketing Preferences: Choose whether you want to receive emails, texts, or calls about deals and promotions.
  • Account Information: Access and update your personal information anytime.
  • Cookies and Tracking: Manage your cookie preferences to control how your browsing activity is tracked.
 

Clickstream Data

Sometimes, we may use your browsing history on our website to understand how you use it. This helps us improve the user experience and identify any technical issues. We take your privacy seriously and will never share this information with anyone else.

We collect your information for several reasons:
  • To fulfill your requests: This includes booking your trip, processing payments, and managing your account.
  • To improve our services: We use your information to personalize your experience and make Fly All Over even better.
  • To comply with the law: We have legal obligations to collect and use certain information, such as for tax purposes.
 

Automated Decisions

We may use technology to make some decisions automatically, such as recommending destinations or flight prices. However, we will never make any important decisions about you solely based on automated processes.

Your Rights:
You have several rights regarding your personal information, including the right to:
  • Access your information .
  • Correct any inaccurate information .
  • Delete your information .
  • Restrict how we use your information .
  • Object to how we use your information .

Fly All Over is committed to protecting your privacy and using your information responsibly. We hope this explanation clarifies how we use your information and empowers you to make informed choices about your privacy. 

Remember: You control your information! Access, update, or delete your data through your Fly All Over account and adjust your communication preferences to manage marketing emails and calls. We're committed to protecting your privacy and using your information responsibly.

Important Notice to All Non-US Residents :
Our servers are located in the U.S. If you are located outside of the U.S., please be aware that any information provided to us, including personal information, will be transferred from your country of origin. Except in the case of data transfers under the EU-U.S. Privacy Shield and the Swiss-US Privacy Shield Framework, your decision to provide such data to us, or allow us to collect such data through our Services constitutes your consent to this data transfer. 

Chargeback policy for the Fly Allover website

1. Definition of Chargeback:
   - A chargeback is an action taken by a customer to dispute a transaction made on our website, resulting in a refund request through their credit card issuer.

2. Reservation and Payment Terms:
   - Prior to completing a booking, customers must explicitly agree to our reservation and payment terms.
   - By submitting payment, customers acknowledge and accept these terms without reservation.

3. Strict Refund and Cancellation Policy:
   - We have a strictly enforced refund and cancellation policy that customers must thoroughly review and understand before making a reservation.
   - Our policy clearly outlines the eligibility criteria and procedures for refunds.
   - Customers will be held accountable for complying with the policy in the event of a refund request.

4. Dispute Resolution:
   - In the event of any issues or disputes, we strongly encourage customers to contact our dedicated customer support team immediately.
   - Our team is committed to resolving matters promptly and amicably to provide the best possible customer experience.

5. Documentation and Communication:
   - Customers bear the responsibility of maintaining accurate documentation related 
      to their  booking, including confirmation emails, receipts, and any communication records.
   - Failure to provide adequate and timely documentation may adversely affect the resolution
     of any dispute.

6. Zero Tolerance for Fraudulent Chargebacks:
   - Fly Allover maintains a zero-tolerance policy towards fraudulent chargebacks.
   - We will actively investigate and challenge any unwarranted or illegitimate claims.
   - Our industry-standard security measures are designed to prevent fraudulent transactions and safeguard our customers' sensitive information.

7. Customer Responsibility and Accountability:
   - Customers are solely responsible for providing accurate and up-to-date information during the booking process.
   - Any misrepresentation or falsification of information may result in immediate reservation cancellation without a refund.
   - Customers will be held accountable for any financial losses incurred by Fly Allover due to their actions or negligence.

8. Indemnification:
   - By utilizing the Fly Allover website and services, customers agree to indemnify and hold us harmless against any losses, damages, liabilities, or expenses arising from chargebacks initiated by them without valid grounds.

9. Policy Updates and Enforcement:
   - Fly Allover reserves the right to modify or update this policy at any time without prior notice.
   - Customers will be notified of any changes through our website or other communication   channels.
   - This policy will be strictly enforced to protect the interests of Fly Allover and its customers. 

GDPR Notice

Natural persons located in the European Economic Area (“EEA”) should review the General Data Protection Regulation 2016/679 (“GDPR”) privacy notice.
In addition, the “E.U.-U.S. and Swiss-U.S. Privacy Shield” section within the GDPR privacy notice should be reviewed if your personal information is transferred from the EEA or Switzerland to the US pursuant to the E.U.-U.S. or Swiss-U.S. Privacy Shield. 

Your California Privacy Rights

CCPA: If you are a resident of California, please review the California Consumer Privacy Act privacy notice here.
“Shine the Light” Law: If you are a resident of California, you may request information regarding the disclosure of your Personal Information to our affiliates and to third parties for the recipients' own direct marketing purposes. To make such a request, please contact us in accordance with the "Contacting Us" section below.
Do Not Track: Please note that, at this time, we do not respond to Do Not Track (DNT) signals or similar signals. 

Your Rights and Choices

At Fly All Over, we value your privacy and provide you with certain rights and choices regarding your personal information. Here's what you can do: 

1. Communication Preferences: If you have an account with us, you can change your communication preferences by logging in and updating your account information. Alternatively, you can contact us +1 212-381-1167. or email us : support@flyallover.com. 

2. Control Over Cookies: You have control over the use of certain cookies. Please refer to our Cookie Statement, included below in this Privacy Statement, for guidance on managing cookies. 

3.  Access and Update Information: You can access, amend, inquire about deletion of, or update the accuracy of your information by logging into your account or contacting us at +1 212-381-1167. or email us : support@flyallover.com 
 
4. Unsubscribe from Marketing Emails: To stop receiving marketing and promotional emails, simply click the 'unsubscribe' link in the email. Please note that important transactional and account-related messages may still be sent, which you cannot unsubscribe from. 

5. Mobile App Settings: For our mobile apps, you can manage notifications and preferences in the settings menus of the app and your operating system. 

6. Withdraw Consent: If we process your personal information based on consent, you have the right to withdraw that consent at any time by contacting us. Please note that withdrawing consent does not affect the lawfulness of any processing done before the withdrawal. 

7. Additional Rights: Depending on your country or region, you may have additional rights, such as requesting a copy of your personal information, objecting to our use or disclosure of your personal information, or requesting the deletion or restriction of your personal information.  

To exercise your rights, make inquiries, or raise concerns about privacy, please contact us +1 212-381-1167. or email us : support@flyallover.com.. We encourage you to reach out to us first so we can address your concerns. If necessary, you have the right to complain to a data protection authority. Instructions on making an appeal will be provided in our response to you.
We respond to all requests related to personal data protection rights in accordance with applicable laws. 

International Data Transfer

The personal information we process at Fly All Over may be accessed, processed, or transferred to countries outside of your own. These countries may have different data protection laws compared to your country. The cross-border transfer of your personal information is necessary for us to provide our services and fulfill the purposes outlined in this Privacy Statement. 

Our servers are located in the United States, and as a global company, Fly All Over operates in multiple countries around the world. This means that when we collect your personal information, it may be processed in any of these countries. Our employees may access your personal information from various locations worldwide. Transfers of your personal information may also occur to countries other than your own. 

To protect your personal information during these transfers, we have implemented appropriate safeguards and measures in accordance with applicable data protection laws. These measures ensure that your personal information receives a level of protection equivalent to that provided by your local data protection laws, regardless of where the data is accessed, processed, or transferred. 

At Fly All Over, we take the security and privacy of your personal information seriously. We strive to ensure that any cross-border transfer of your data is conducted in a manner that complies with applicable laws and respects your privacy rights. 

Security

At Fly All Over, we prioritize the security and protection of the personal information you entrust to us. While no company can guarantee absolute security, we are committed to taking appropriate measures to safeguard your data.
Our dedicated cybersecurity team works tirelessly to develop and deploy robust technical security controls and measures. These measures are designed to ensure responsible data collection, storage, and sharing, taking into account the level of confidentiality and sensitivity of the information.
We continuously evaluate and update our security practices to mitigate the risk of unauthorized access, loss, destruction, or alteration of your information. We also hold our data-handling partners to the same high standards to ensure the security of your data throughout its lifecycle.
At Fly All Over, protecting your information is a top priority. We strive to maintain the trust and confidence of our users by implementing comprehensive security measures. 

Record Retention

At Fly All Over, we adhere to all applicable laws regarding the retention of your personal information. We will retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law. If we intend to use your information for analytical purposes or trend analysis over extended periods, we will deidentify, aggregate, or anonymize it. 
When we delete your personal information, we employ industry-standard methods to ensure it is irretrievable. In order to protect our systems from potential losses, we may keep residual copies of your data in backup systems. However, this inaccessible data will be deleted once restored, and unnecessary information will be eliminated. 

The criteria we consider

The criteria we consider when determining retention periods include: 
The duration of our relationship with you, including any active accounts you have with Fly All Over or recent bookings and transactions made on our platform.
Legal obligations that require us to retain your personal information, such as record-keeping requirements under applicable laws.
Current and relevant legal obligations that impact the duration of data retention, such as contractual obligations, litigation holds, statutes of limitations, and ongoing regulatory investigations. 

The need to maintain secure backups of our systems

At Fly All Over, we are committed to responsible data management and ensure that your personal information is retained only for as long as necessary to meet our legitimate business purposes and comply with legal requirements.  
"If you have any questions or concerns about our use of your personal information, or wish to inquire about our personal information handling practices, and exercise your rights to access, correct or inquire about deletion of personal information, please contact us at Fly All Over: +1 212-381-1167" 

Cookie Statement

Types of Cookies and Similar Technologies : 

Cookies 
Cookies are small pieces of text sent as files to your computer or mobile device when you visit most websites. Cookies may be delivered by us (first party cookies) or delivered by a third-party partner or supplier (third-party cookies). Cookies are either session cookies or persistent cookies. Session cookies enable sites to recognize and link the actions of a user during a browsing session and expire at the end of each session. Persistent cookies help us recognize you as an existing user and these cookies are stored on your system or device until they expire, although you can delete them before the expiration date. 

Other Similar Technologies 
Web beacons, gifs, and clear gifs are tiny graphics, each with a unique identifier that are embedded invisibly on sites and in emails. Web beacons allow us to know if a certain page was visited or if ad banners on our sites and other sites are effective. We also use web beacons in our HTML-based emails to let us know whether our emails have been opened by recipients, which helps us to gauge the effectiveness of certain communications, promotions, and marketing campaigns.

Proximity based beacons send one-way signals over very short distances, to communicate with associated mobile apps installed on your phone. They can notify you, for example, about experiences related to your trip and can alert you to related deals or promotions. Beacons communicate with your device only when you are in close proximity and only if you have given consent within the relevant mobile application.

Pixels are small objects embedded into a web page that are not visible to the user. We use pixels to deliver cookies to your computer, facilitate the log-in process, monitor the activity on our sites, and deliver online advertising.
Tags are small pieces of HTML code that tell your browser to request certain content generated by an ad server. We use tags to show you relevant advertising and promotions.
Scripts are pieces of JavaScript code that launch automatically when certain webpages load, to determine whether users view associated advertisements.

Local Storage Objects, such as HTML 5, are used to store content and preferences. Third-parties with whom we partner to provide certain features on our site to display advertising based upon your web browsing activity use Local Storage Objects to collect and store information.
All of the technologies described above will be collectively referred to in this Cookie Statement as “cookies”. 

Fly All Over's Use of Cookies

At Fly All Over, we use cookies for a number of reasons, including to:
  • Help us improve your experience when visiting our sites .
  • Fulfill transactions and ensure our sites perform as intended .
  • Remember your preferences, such as language, region, or currency .
  • Provide you with relevant advertising and analyze performance of the ads .
  • Enable you to return to previous travel searches .
  • Identify errors on our sites .
  • Help with data protection and potentially detect and investigate malicious of fraudulent activity .
  • Help us understand traffic to our site, including time and date of the visit, time and date of the last visit, and other information .

The types of information that we collect through cookies include

  • IP address
  • Device ID
  • Viewed pages
  • Browser type
  • Browsing information
  • Operating system
  • Internet Service Provider
  • Whether you have responded to, or interacted with, an advertisement
  • Referring or referred links or URLs
  • Features used and activities engaged in on our sites and in our apps
  • See the Categories of Personal Information We Collect and Use section in our Privacy Statement more information on what types of information are collected automatically. 

Types and Functions of Cookies

Essential Cookies
Certain cookies are required or “essential” and must be enabled for our Website and App to function. Examples of this functionality include: allowing you to navigate our sites and allowing us to recognize returning users so that actions such as logging in and managing your bookings are secure. You are not able to opt out of essential cookies.   

Other Types of Cookies
We also use other types of cookies to make our site engaging and useful to you: 
Functional Cookies: These cookies enable our Website and Apps to remember your preferences such as preferred language, settings, shopping cart content, and previous searches. We use these cookies to enhance and personalize your experience on our sites.
Performance Cookies: These cookies are used to identify and collect information on how users use our Website or Apps, in order to measure and improve the overall performance of our sites. Performance cookies allow us to track (in aggregate) how visitors use our sites, including details about how long visitors spend on each page of our website, the number of clicks made on a given page, search words used, and users mouse movements and scrolling activity . 

Contact us

If you have any questions or concerns about our use of your personal information, or wish to inquire about our personal information handling practices, and exercise your rights to access, correct or inquire about deletion of personal information, or if you have any issues or complaints please contact Fly All Over at +1 212-381-1167. or email us : support@flyallover.com