1. Definition of Chargeback:
- A chargeback is an action taken by a customer to dispute a transaction made on our website, resulting in a refund request through their credit card issuer.
2. Reservation and Payment Terms:
- Prior to completing a booking, customers must explicitly agree to our reservation and payment terms.
- By submitting payment, customers acknowledge and accept these terms without reservation.
3. Strict Refund and Cancellation Policy:
- We have a strictly enforced refund and cancellation policy that customers must thoroughly review and understand before making a reservation.
- Our policy clearly outlines the eligibility criteria and procedures for refunds.
- Customers will be held accountable for complying with the policy in the event of a refund request.
4. Dispute Resolution:
- In the event of any issues or disputes, we strongly encourage customers to contact our dedicated customer support team immediately.
- Our team is committed to resolving matters promptly and amicably to provide the best possible customer experience.
5. Documentation and Communication:
- Customers bear the responsibility of maintaining accurate documentation related
to their booking, including confirmation emails, receipts, and any communication records.
- Failure to provide adequate and timely documentation may adversely affect the resolution
of any dispute.
6. Zero Tolerance for Fraudulent Chargebacks:
- Fly Allover maintains a zero-tolerance policy towards fraudulent chargebacks.
- We will actively investigate and challenge any unwarranted or illegitimate claims.
- Our industry-standard security measures are designed to prevent fraudulent transactions and safeguard our customers' sensitive information.
7. Customer Responsibility and Accountability:
- Customers are solely responsible for providing accurate and up-to-date information during the booking process.
- Any misrepresentation or falsification of information may result in immediate reservation cancellation without a refund.
- Customers will be held accountable for any financial losses incurred by Fly Allover due to their actions or negligence.
- By utilizing the Fly Allover website and services, customers agree to indemnify and hold us harmless against any losses, damages, liabilities, or expenses arising from chargebacks initiated by them without valid grounds.
9. Policy Updates and Enforcement:
- Fly Allover reserves the right to modify or update this policy at any time without prior notice.
- Customers will be notified of any changes through our website or other communication channels.
- This policy will be strictly enforced to protect the interests of Fly Allover and its customers.