What are Our partner CIBTvisas's hours of operation?

Our partner CIBTvisas's processing offices are open from 8:30 am to 5:00 pm in their respective time zone, Monday through Friday. Our National Customer Service Center is open from 7:30 am to 8:00 pm, Central Time, Monday through Friday.

How many offices does Our partner CIBTvisas have and where are they located?

Our partner  CIBTvisas has processing offices in the following cities: Atlanta, Charlotte, Chicago, Georgia, Houston, Los Angeles, Miami, New York, San Francisco and Washington, DC. Our corporate headquarters is located in McLean, VA.

Can I refer travelers directly to Our partner CIBTvisas or do they have to go through our agency or travel department?

You may refer travelers directly to Our partner  CIBTvisas for document processing or questions. However, it is important that your travelers know their CIBTvisas account number to ensure correct billing.

How do I know which Our partner CIBTvisas office to send my documents to for processing?

This is determined primarily by consular jurisdiction, which is usually dependent on the state in which a traveler resides. Some consulates have strict enforcement of jurisdiction and some don't have any jurisdictional limits. Sometimes choosing a processing city can even depend on holidays or when certain consulate personnel go on vacation. In order to prevent delays by having your documents sent to the wrong city, contact Our partner  CIBTvisas's National Customer Service Center first for the specific Our partner  CIBTvisas processing city.

How long will it take Our partner CIBTvisas to process my travel visa or passport?

The speed to process a travel visa or passport varies depending upon the issuing embassy or government agency.  Our partner  CIBTvisas can process travel visas and passport services in as little as a day.

How long will it take to receive my application kit after contacting the Customer Care Center?

Most visa and passport requirements are sent within 30 minutes from the time our representative is contacted and has received all relevant information. In some cases, research can take longer and is dependent upon how quickly we are able to obtain these requirements from the consulate or embassy.

Why do I need to know my account number when contacting Our partner CIBTvisas’s Customer Care Center?

Having your designated Our partner  CIBTvisas account number available when you contact the CIBTvisas Customer Care Center makes it easier for Our partner  CIBTvisas Visa and Passport Specialists to find your account information and provide you with the assistance that you need.  If you do not have your account number available, our specialists can research it for you though it is highly recommended that you have this information ready before you contact us.

Why does Our partner CIBTvisas ask for two dates when submitting my passport order?

We ask for two dates to ensure that your passport will be returned to you in time for your trip.  It is best practice to have your passport back in your possession prior to your departure date to avoid risking your trip due to incomplete travel documentation.  Please note that processing timeframes and fees are based on the date the passport must be back in your possession.

What are Our partner CIBTvisas's fee components?

The cost of using Our partner CIBTvisas varies based on the services you have requested and how quickly you need the documentation to be processed.  The fees established by Our partner  CIBTvisas are in place to facilitate and maintain the highest quality of travel visa and passport processing possible.  CIBTvisas services fees are comprised of five major components: government agency and consular fees, CIBTvisas base service fees, rush surcharges, delivery charges, and foreign national surcharges. 

What forms of payment does Our partner CIBTvisas accept?

Our partner  CIBTvisas accepts payment by most major credit cards including:

American Express, Discover, MasterCard, Visa